Delivery - Shipping Times and Costs

Parcels are delivered by LA POSTE in accordance with Article 7.3 of the General Terms and Conditions of Sale, to the countries listed in Article 2.3 thereof.

As an indication, products are dispatched within 72 business hours following receipt of the order. In accordance with standard delivery procedures, the parcel is handed over to the postal service for delivery to the address specified in the order.

Notwithstanding the foregoing, in all cases, delivery shall be made within a maximum period of thirty (30) business days from receipt of the order confirmation email, subject to the availability of the Products, as indicated to the Customer at the time the order is placed.

Delivery times may, however, vary depending on the payment method, carrier, public holidays or adverse weather conditions.

Delivery Conditions

www.manceraparfums.com can only ship orders within Europe (Article 2.3 of the General Terms and Conditions of Sale). Orders are processed on weekdays within 48 hours (excluding public holidays and weekends).

For any questions regarding distance sales, please email sav@manceraparfums.com or call +33 1 89 20 20 93, Monday to Friday, from 10:00 a.m. to 4:00 p.m.

Shipping Rates

Metropolitan France: €8 / Free delivery on orders of €140 or more
Europe: €17 / Free delivery on orders of €140 or more
Switzerland and Norway: €20 / Free delivery on orders of €140 or more
French Overseas Departments and Territories (DOM-TOM): €36.80

Customs duties may apply to deliveries to the following countries and territories: Norway, United Kingdom, Switzerland, Guadeloupe, French Guiana, Martinique, Mayotte, Réunion, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon.

Deliveries

Delivery is available in Europe to the following countries and territories: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Greece, Guadeloupe, French Guiana, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Norway, Poland, Portugal, Czech Republic, Réunion, Romania, United Kingdom, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, Slovakia, Slovenia, Sweden and Switzerland.

Delivery to a Third Party

We accept orders where the delivery address differs from the billing address.

Returns and Conditions

Europe

The Customer has a right of withdrawal allowing them to return the Products to the Seller without having to provide a reason, under the conditions set out in Article 8 of the General Terms and Conditions of Sale. For any reason for return other than the exercise of the right of withdrawal (non-compliant or damaged product, etc.), the Customer is invited to contact Customer Service, which will provide the necessary information to process the request as quickly as possible and, where applicable, arrange a new delivery.

To be accepted, Products must be returned in their original packaging (inside the box), complete, in perfect condition and accompanied by the original purchase invoice.

To exercise the right of withdrawal, the Customer may notify the Seller of their decision to withdraw and return the Products as follows:

(a) The Customer may exercise their right of withdrawal online through their account, under the “Order History and Details” section. If the online functionality is used, we will promptly send an acknowledgement of receipt of the withdrawal on a durable medium (for example, by email), including its content as well as the date and time of submission.

(b) The Customer may also exercise their right of withdrawal by sending an email to the Seller at the following address: sav@manceraparfums.com, informing the Seller of their decision to withdraw and providing the following information:

Identification of the Product(s):
Order number:
Order date:
Customer’s name and address:

The date of the request shall be the date on which the Seller receives the email.

(c) To submit the request, the Customer may also use the following model letter, which must be sent to the Seller by registered letter with acknowledgement of receipt: (…)

The refund will be made using the payment method used for the order and taking into account any discounts applied to the order:

PayPal: the amount will be made available in your PayPal account.
Bank card: the amount will be credited back to your card and will appear directly in the associated account.

Return Shipping Costs

In accordance with Article L221-23 of the French Consumer Code, the shipping costs for returning the Product(s) shall be borne by the Customer, who shall only bear the direct cost of returning the goods.

No reimbursement of costs will be accepted outside this procedure or for returns not arranged through our Customer Service department.