Free shipping - For every 120 ml product purchased, you will receive 6 complimentary samples, and for every 60 ml product, 4 complimentary samples. Free shipping - For every 120 ml product purchased, you will receive 6 complimentary samples, and for every 60 ml product, 4 complimentary samples. Free shipping - For every 120 ml product purchased, you will receive 6 complimentary samples, and for every 60 ml product, 4 complimentary samples. Free shipping - For every 120 ml product purchased, you will receive 6 complimentary samples, and for every 60 ml product, 4 complimentary samples. Free shipping - For every 120 ml product purchased, you will receive 6 complimentary samples, and for every 60 ml product, 4 complimentary samples. Free shipping - For every 120 ml product purchased, you will receive 6 complimentary samples, and for every 60 ml product, 4 complimentary samples. Free shipping - For every 120 ml product purchased, you will receive 6 complimentary samples, and for every 60 ml product, 4 complimentary samples. Free shipping - For every 120 ml product purchased, you will receive 6 complimentary samples, and for every 60 ml product, 4 complimentary samples. Free shipping - For every 120 ml product purchased, you will receive 6 complimentary samples, and for every 60 ml product, 4 complimentary samples.

Points of sale Customer service

Delivery & returns

SHIPPING AND DELIVERY OF ORDERED PRODUCTS

We deliver our products exclusively within Italy, to the address you provided when placing your order, using express courier services.

Once the goods have been dispatched, you will no longer be able to change the delivery address, and you will receive a tracking link from the courier, allowing you to monitor the various stages of the delivery process.

Delivery takes place as quickly as possible and is normally completed within seven working days of receipt of the order and the relevant payment (where payment is made by credit card or via electronic payment systems).

As soon as you receive the goods you have ordered, please check that the packaging, wrapping and original seals on each product are intact, and report any irregularities immediately and in writing to the courier and to us.

Delivery charges vary depending on the delivery address you have provided and are shown separately in the final summary that we provide before you submit your order and authorise payment.

For further details, please refer to the General Terms and Conditions of Sale available at https://manceraparfums.com/ita/it/content/17-condizioni-generali-di-vendita and, in particular, Articles 6 (price of products) and 9 (delivery of products).

Our customer service team is available to assist you via the following contact details:

- by email: ordinimancera@mmprofumi.it;

- by telephone: +39 02 47768954 (during office hours, Monday to Friday).

WITHDRAWAL

Pursuant to Articles 52 et seq. of the Consumer Code (Legislative Decree No. 206 of 6 September 2005), you may withdraw from the contract within fourteen (14) days of delivery of the products.

Notice of withdrawal may be given by:

- completing and sending by email (to ordinimancera@mmprofumi.it) or by post (addressed to Boutique Montale, Via Brera No. 6 - 20121 Milan), or by any other explicit statement of your intention to withdraw;

- by using the online withdrawal function available in your personal account under the ‘Product Returns’ section.

Please note that if you paid in cash on delivery, you must also provide us in writing with the exact bank details (IBAN) of the bank account held in your name into which you wish to receive the refund.

Once you have notified us of your withdrawal, you must return the products you received to us without delay and, in any event, within fourteen (14) days of sending your notice of withdrawal, by posting them to Boutique Montale, Via Brera 6, 20121 Milan.

The costs of returning the products will be at your expense and will not be refunded.

Please note that, for the withdrawal to be successful, the products must be returned in their original packaging, which must remain unopened and with the seals perfectly intact.

The parcel must be accompanied by suitable protective packaging to safeguard its contents and must include the purchase receipt or a copy of the order.

We recommend using reputable express couriers or non-standard postal services.

We will refund any payments you have made to MM Profumi S.r.l. within fourteen (14) days of receiving your notice of withdrawal, by crediting the amount back to the card or other electronic payment method you used when placing your order. If payment was made in cash upon delivery by the courier, we will refund the amount by bank transfer, using the IBAN details of your current account.

We reserve the right to withhold any refunds due until we have received the products to be returned or, in any event, until we have received proof that they have been dispatched, whichever occurs first.

The right of withdrawal cannot be exercised if the packaging has been opened and/or if the seals affixed to it have been removed, tampered with or altered.

Our customer service team is available to assist you via the following contact details:

- by email: ordinimancera@mmprofumi.it;

- by telephone: +39 02 47768954 (during office hours, Monday to Friday).

GUARANTEE OF CONFORMITY AND COMPLAINTS

Pursuant to Article 133 of the Consumer Code (Legislative Decree No. 206 of 6 September 2005), we guarantee the conformity of our products for two years from the date of delivery.

You may submit complaints and report any faults with the products delivered by sending an email to ordinimancera@mmprofumi.it.

Once our customer service team has received your report, they will contact you to arrange how to return the goods to the Montale Boutique, Via Brera No. 6 – 20121 Milan.

Any goods which, following our checks, are found to be faulty or, in any case, not in accordance with the accepted order, will be replaced with new products that comply with the order, at no cost to you and, in any event, subject to actual stock availability.

Should it not be possible to replace the defective products due to a lack of stock of goods that comply with the order, you may always request the termination of the contract and a refund of the amounts paid.

If the lack of conformity relates only to some of the goods delivered, you may request the termination of the contract in respect only of the non-compliant goods.

For further information, please refer to the General Terms and Conditions of Sale available at https://manceraparfums.com/ita/it/content/17-condizioni-generali-di-venditaand, in particular, Article 11 (statutory guarantee of conformity and complaints).

Our customer service team is available to assist you via the following contact details:

- by email: ordinimancera@mmprofumi.it;

- by telephone: +39 02 47768954 (during office hours, Monday to Friday).